What is a primary objective of the HCAHPS survey?

The primary objective of the HCAHPS survey is to measure patient satisfaction and experiences during their hospital stay. This standardized survey captures the patient's perspective on various aspects of their care, including communication with nurses and doctors, responsiveness of hospital staff, the cleanliness and quietness of the hospital environment, and the overall experience with the hospital. By focusing on patient experiences, the HCAHPS survey helps hospitals identify areas for improvement, enhance the quality of care, and ultimately improve patient outcomes. This patient-centered approach also facilitates comparisons between hospitals, as the data collected is standardized across different institutions.