What factor can significantly impact a patient's satisfaction with their case management?

Timeliness and clarity of communication by the case manager play a crucial role in determining a patient's satisfaction with their case management experience. Effective communication ensures that patients understand their care plan, the steps they need to take, and any important information related to their health. When a case manager communicates clearly and in a timely manner, it helps to build trust, reduce anxiety, and foster a sense of partnership in the care process.

Patients who feel informed and engaged are more likely to adhere to their treatment plans, which can lead to better health outcomes. Additionally, when communication is timely, it allows for quicker responses to changes in a patient's condition, enhancing the overall experience of care. This emphasis on proactive and transparent communication is essential for achieving high levels of patient satisfaction within the case management framework.