In the context of case management, what does "integrated care" involve?

Integrated care in the context of case management refers to the coordination of both physical and mental health care services to improve overall patient health outcomes. This approach recognizes that physical and mental health are interconnected and that treating them in an integrated manner leads to better health results. By coordinating care, healthcare providers can ensure that patients receive comprehensive services that address all facets of their health, enhancing the overall effectiveness of treatment and improving patient satisfaction.

This model also emphasizes collaboration among various healthcare providers, enabling a holistic view of the patient's needs. Patients often experience better management of chronic conditions and improved access to necessary resources, as their care is approached in a more seamless, unified fashion. This is essential in promoting recovery and managing complex cases effectively, which is a core element of successful case management.

In contrast, the other choices present limited or fragmented approaches to healthcare that do not encompass the comprehensive nature of integrated care. For instance, focusing solely on physical health services does not address mental health needs, while offering services strictly based on insurance plans may neglect the comprehensive assessment and treatment planning required. Similarly, isolating services neglects the importance of a coordinated, patient-centered approach, which can lead to poorer health outcomes and patient experiences.