Identify one key role of a case manager.

One key role of a case manager is to assess patient needs and develop actionable care plans. This responsibility is critical as it involves a comprehensive evaluation of the patient’s health status, preferences, and resources. The case manager collaborates with the patient and their healthcare team to create individualized plans that address specific health issues and goals, coordinate care, and ensure that appropriate services are delivered effectively. This process enhances the quality of care and supports patients in navigating complex healthcare systems.

In contrast, developing marketing strategies for health services is not a primary function of case management; rather, it typically falls under the purview of marketing or administrative roles within healthcare organizations. Administering medical treatments is the realm of trained healthcare professionals such as nurses or doctors and not a core task for case managers. Providing transport services for patients may aid in care delivery but is often a logistical support function rather than a central responsibility of a case manager.